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Work Conversations Efficiently

Filter, prioritize and respond to customers across all channels from one inbox.

conversationsIntermediate7 min📝 4 steps
Step 1/4

Use Filters and Search

Filter by channel (WhatsApp, Messenger, Telegram, Email), status, and assigned agent. Search by customer name or phone.

Use Filters and Search screenshot

FAQ

What does the 24h badge mean?

It shows the WhatsApp policy window. After 24h, only approved templates can be sent.